McGoff & Vickers (Fire & Security Systems)

Customer Service

At McGoff & Vickers (Fire & Security Systems), customer service is a top priority. We know how important your peace of mind is to our clients, and we always listen carefully to their needs before commencing a contract. We offer expert advice and can deliver the best bespoke solution for your business, using cutting-edge technology, to give you an excellent return on your investment.

Whether the service provided is for large fire alarm or security installation on site or working on domestic premises, McGoff and Vickers (FASS) try to ensure our staff are professional, reliable & courteous, and mindful of the customers needs at all times. 100% customer satisfaction is always our aim.

We endeavor to respond on site within four hours of any callout, 24 hours/day, and every day of the year. Our intelligent job management software with real-time information sent back from the engineers android tablets, shows that we are currently meeting the majority of calls in less than one hour